Hard Reset of Accent Devices

Hi [customer name]

Thanks for your call/email. I would suggest trying to reset the device first and if this does not help, the device may need to come in for repairs.

Also, may I please know if the device gets shut down and plug in every night ?

Touching the ON/OFF button does NOT shut the device down, only put the screen to sleep - for shutting down the ACCENT devices, you need to open the settings, click on SHUT DOWN.

So,

Please follow the instructions below to do a HARD reset on the Accent:
 

1. Find a pin or earing and stick it in the hole on top of the device next to the power button.
2. After you turn the device back on again, go through a normal shutdown process (this ensures all programs that were forced shut have an opportunity to shut down correctly.
   1. • Settings – Shut down – Yes.
3. Make sure that the device is being shut down each night (not put to sleep by the top button) and is charged every night.  

 
I have also attached this video to help you : How to HARD reset your Accent device 
 
Please let me know if this works. Feel free to call us back on 02 9124 9945 or email back if the issue has not been fixed so we can assist you further.
 
 
Regards