Laggy or Delayed Input Screen

If the client presses their selection on the screen, and there is a delay between when they press it to when the speech is heard, it may be a simple setting fix, or software issue:

SOLUTION 1: 

 In the Novachat App → Input →  Timing 

 

 Check with Caller: 

• Acceptance time:     Enable = Unchecked 
• Release time:            Enable = Unchecked 

Activate on Release option is         = Checked



SOLUTION 2: 

 If previous steps did not work, walk the client through device backup steps. 

(See backup vocab file & transfer resource) 

Walk client through reset device: 

1. In the Novachat app on the bottom right corner press tricolon 

2. Click application settings 

3. Select menu lock → check box  

• Choose any password, confirm password → Save 

4. Go back 

5. Click system → user backup/restore 

6. Reset data → Yes 

7. Press tricolon 

• Library → Choose desired library option 

If the problem persists RA# number to be created and device is sent in for repairs.