Trials & Shipping Team
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Recent activity by Trials & Shipping Team-
Increasing the brightness on Accent Devices
To increase brightness, go to Settings – Toolbox – Feedback Menu – Backlight intensity, increase it. Or, Go to Settings – Toolbox – Maint Menu – Enable integrated device – on, the device will r...
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Can I get a free LAMP APP
Unfortunately, there are currently no available free versions of the LAMP Words for Life (WFL) app in Australia. Information on how to use the app can be found here LAMP Words for Life (aacapps.com...
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Lead time and information for acquiring a new replacement device
Lead times for acquiring a new device vary. From our side of things, once the funds are received we can dispatch within 2 weeks. However, the process for acquiring a new device can vary.If they are...
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I added a word in Vocab builder, but I can't see it.
The caller may have added a word in their vocab builder. they may be edit mode and have accidently hidden their button Press the tricolon > edit mode > 3 dots > hide mode > 3 dots > Show all
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How to add a custom button on Accent Devices
The caller may want to add a custom button to their device, you can walk them through this process. Navigate to the page they would like to add to button to. Press the blue settings icon (Top ri...
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Speech isn't working on Accent Device
SOLUTION 1 – CHECK SPEECH STATUS 1. In the top right corner press the blue settings button 2. Then press Toolbox 3. You want to check the small speech bubble in the top right corner is white. ...
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How do I get support from consultant?
If someone contacts us and is looking for additional support from our consultant team.we want to find out what state they reside in. NSW/ACTEmail: nsw@liberator.net.auBook an online consult using t...
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Device Photo's are upside down
If the client rings and describes how their photo's they are taking on their rugged device are coming out upside down or one camera is functional but the other is producing photos that are upside d...
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Back up your vocabulary and transfer to a different device.
See attached file for step by step instructions on how to back up your Nova Rugged device, via USB and via Computer
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No display but sound is working
If the client is contacting us and describing how their device screen is blank or black, but when they touch the screen the voice speaks or sound is working.It is likely the LCD Screen is faulty - ...