Trials & Shipping Team

If the client is contacting us and describing how their device screen is blank or black, but when they touch the screen the voice speaks or sound is working.It is likely the LCD Screen is faulty - ...

If a client contacts us and describes the Tricolon button (Three dots) is not working within the Novachat application in the bottom right corner - The touch screen cable is most likely faulty.SOLUT...

The client may describe that their keys on their screen, does not align to the keyguard attached to the device.For LR10 devices, they new keyguards will only align if the font size is set to 36 SOL...

If the client presses their selection on the screen, and there is a delay between when they press it to when the speech is heard, it may be a simple setting fix, or software issue: SOLUTION 1:  In ...

Saving Data Logs to USB - Rugged and NovaChat Devices   This process is for saving the data log file - Not the vocab file 

Realize Data Logging - Rugged and NovaChat Devices 

If a caller contacts and describes that they are having issues with the devices charging port.their cord may no longer fit into the port, or port may be damaged internally. Check if they are using ...

Kiosk Mode prevents the user from accessing other applications such as camera, YouTube or the internetMostly used for clients in school, who are only to use their device as a dedicated speech gener...

A Caller may sometimes lock themselves out of their device from accessing some important settings.These will override the forgotten password and trigger a password reset:   Kiosk mode override:    ...

Most answers to customisation questions can be found in here:     Updated_LR8_User_Guide_-_August_2020.pdf   LR8_Quick_Reference_Guide_v1.0.pdf