Charging Port Issues

If a caller contacts and describes that they are having issues with the devices charging port.

their cord may no longer fit into the port, or port may be damaged internally.

Check if they are using the same charger that came with the device?

SOLUTION - Find out what charger and port type they have:  (micro/usb-c/magnetic)  

1. Does the caller have another device they can test the charging cable with? (yes/no)  

IF YES – please test the cable by plugging into the secondary device and see if it charges.  

If it does – original devices charging port may be faulty  
 

Raise RA# send device in for repairs.
 

• IF NO –  The Charging cable may be faulty – a replacement cable can be sent to the client. 
• If the Caller does not have a second device they can test the cable with, we will have them send their device in to be looked at.

RA# number to be created and device is sent in for repairs.